MTPL

When reporting claim, choose whether you are the Injured party or the Person responsible for the accident.


Injured party

In order for Compensa to process claims more quickly, please attach images of the vehicle to the application.

If the vehicle is repaired, you can report claim to cooperation partners throughout Latvia.

If it is not possible to report claim on the portal, please fill in the MTPL application Online without connecting to the bank. 

Person responsible for the accident

Please attach images of the vehicle to the application.

If it is not possible to report claim on the portal, please fill in the MTPL application Online without connecting to the bank. 

What is to be done if you are involved in a road traffic accident?

In case of a road traffic accident you should do the following:

  1. Stop the vehicle, turn on the emergency alarm and post the emergency triangle. At night time, please remember about the use of reflective vests.
  2. If any person is injured in the result of the accident, do everything possible to provide medical first aid. Call the ambulance by phone 113 or 112. Calling the ambulance specify the place where the accident has taken place, what has happened and how many persons are injured.  
  3. If any person is injured in the result of the accident, or property of a third party has been damaged, or if more than 2 vehicles are involved in the accident, call the Traffic Police by phone 110 or 112.
  4. Before arrival of the Traffic Police officers, do not move the vehicle or touch any objects that are related to the accident; then follow the instructions of the Traffic Police officers.
  5. Write down the state registration number of the vehicle that has caused the road traffic accident; find out which insurance company has issued its MTPL policy and write down the policy data. It is desirable to take a photo of the vehicles involved in the accident, place of collision thereof and positioning of the vehicles on the carriageway.
  6. If no person is injured in the result of the accident, 2 vehicles have got damage and you can agree on the circumstances of the accident, you should fill in Accident Statement.

Steps after receiving a claim application

  • Compensa will assess and analyze the damages,
  • The decision will be made in accordance with the law - within 30 days after the receipt of all necessary documents,
  • Payment will be made within 5 business days after making the decision.

 

What to do if the road traffic accident has occurred while being abroad?

If the road traffic accident has occurred abroad:

  • In accordance with the laws and regulations governing the road traffic in the country where the accident occurred, the accident must be registered – you should report it to the police or to fill in the Accident Statement. We recommend always take photos of the accident circumstance, the other vehicle involved and its damage so that after returning to the home country, it would be possible to find out the responsible insurer.
  • Registration data of the vehicle involved in the road traffic accident as well as its insurance company (including the policy data) should be obtained.
  • If the accident occurred in one of the European Economic Area (EEA) countries, you should turn to the claim settlement representative in Latvia of the insurer of the person to be blamed for causing the traffic accident. You may turn also to the Motor Insurers’ Bureau of Latvia, where you will get information about the insurance company to which you can file a claim.
  • If the accident occurred in one of the Green Card system countries, which is a non-EEA country, damages should be claimed in the particular country, from the insurer of the party to be blamed for causing the traffic accident. In Latvia, you can contact the Motor Insurers' Bureau of Latvia, where you will be given information on how to act and where to submit the claim.

OBS!

All Compensa MTPL customers must always immediately inform the Compensa Claims Department about all road traffic accidents which have taken place both in Latvia and abroad, by sending written information to atlidzibas@compensa.lv or completing electronically on our website the Compensa MTPL customer notification of an accident. In case of questions you can call the day and night telephone number  8888 or +371 6755 8888.

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