MTPL

Injured party

In order for Compensa to process claims more quickly, please attach images of the vehicle to the application.

If the vehicle is repaired, you can report claim to cooperation partners throughout Latvia.

What is to be done if you are involved in a road traffic accident?

In case of a road traffic accident you should do the following:

  1. Stop the vehicle, turn on the emergency alarm and post the emergency triangle. At night time, please remember about the use of reflective vests.
  2. If any person is injured in the result of the accident, do everything possible to provide medical first aid. Call the ambulance by phone 113 or 112. Calling the ambulance specify the place where the accident has taken place, what has happened and how many persons are injured.
  3. If any person is injured in the result of the accident, or property of a third party has been damaged, or if more than 2 vehicles are involved in the accident, call the Traffic Police by phone 110 or 112.
  4. Before arrival of the Traffic Police officers, do not move the vehicle or touch any objects that are related to the accident; then follow the instructions of the Traffic Police officers.
  5. Write down the state registration number of the vehicle that has caused the road traffic accident; find out which insurance company has issued its MTPL policy and write down the policy data. It is desirable to take a photo of the vehicles involved in the accident, place of collision thereof and positioning of the vehicles on the carriageway.
  6. If no person is injured in the result of the accident, 2 vehicles have got damage and you can agree on the circumstances of the accident, you should fill in Accident Statement.

Steps after receiving a claim application

  • Compensa will assess and analyze the damages,
  • The decision will be made in accordance with the law - within 30 days after the receipt of all necessary documents,
  • Payment will be made within 5 business days after making the decision.

What to do if the road traffic accident has occurred while being abroad?

  • Atbilstoši attiecīgās valsts likumdošanai jāziņo policijai vai jāaizpilda saskaņotā paziņojuma veidlapa.
  • Jānoskaidro ceļu satiksmes negadījumā iesaistītā transportlīdzekļa reģistrācijas dati un apdrošinātājs.
  • Ja ceļu satiksmes negadījums noticis kādā no Eiropas Ekonomikas zonas valstīm, jāvēršas pie ceļu satiksmes negadījumā vainīgās puses apdrošinātāja pārstāvja Latvijā vai Latvijas Transportlīdzekļu apdrošinātāju birojā, kas palīdzēs noskaidrot apdrošināšanas sabiedrību, kurā iesniegt atlīdzības pieteikumu.
  • Ja ceļu satiksmes negadījums noticis kādā no Zaļās kartes sistēmas valstīm, zaudējumu atlīdzība jāpiesaka konkrētajā valstī pie ceļu negadījumā vainīgās puses apdrošinātāja. Ja tas nav iespējams, pēc atgriešanās Latvijā jāvēršas Latvijas Transportlīdzekļu apdrošinātāju birojā, kur sniegs informāciju par vietu un kārtību, kā pieteikt atlīdzības gadījumu.

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