CASCO insurance

After an accident, inform Compensa immediately, as soon as possible, but no later than 3 working days.

You can also submit a claim by phone at 8888 during the main office working hours.

To help Compensa process your claim faster, please attach photos of the vehicle to your submission.

If you have any questions, please call the 24-hour number 8888, or from abroad +371 67558888.

What to do if you need roadside assistance or emergency services?

If an accident occurs and you need roadside assistance, call 8888 or, if abroad, +371 6755 8888.

IMPORTANT!

  • Assistance is provided by the insurer. Please note — coverage is valid only if the service is provided by a provider approved by the insurer.
  • Assistance coverage applies only if it is included in your insurance policy.

Assistance coverage includes:

  • Transporting the vehicle after an accident or breakdown.
  • Jump-starting the engine using jumper cables.
  • Replacing a flat tire with the spare tire available in the vehicle.
  • Fuel delivery if you unexpectedly run out of fuel.
  • Assistance with safety system issues.
  • Unlocking blocked doors.
  • Unlocking an automatic transmission.
  • Minor repairs, such as temporarily covering broken glass, topping up coolant, defrosting door locks, and securing loose parts (exhaust, protective bars, etc.).

Actions after receiving a claim submission

  • After showing your vehicle to the service center representative, Compensa will wait for the repair estimate.
  • We will review and approve the estimate as quickly as possible, but no later than 5 working days after receiving all necessary documents.
  • If your policy includes a deductible, you can pay it at the service center when collecting your vehicle after the repairs are completed.
  • We will inform you when the estimate approval has been sent to the service center.
  • After receiving our notification, contact the service center to agree on the repair schedule.

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