Cyber fraud insurance

After an incident, inform Compensa immediately, as soon as possible.

Submit a claim on the portal

Upon detecting a fraud incident, immediately take actions to minimize potential losses, for example, block your payment card.

If losses occur due to cyber fraud, report them (including submitting a statement as a victim) to the following authorities:

Your bank where the personal account is held.
State Police: www.vp.gov.lv, pasts@vp.gov.lv, or by phone at 110.
Cyber Incident Response Institution: cert@cert.lv or by phone at +371 67 08 58 88.

If losses occur due to e-commerce fraud, report them (including submitting a statement as a victim) to the following authorities:

State Police: www.vp.gov.lv, pasts@vp.gov.lv, or by phone at 110.
Consumer Rights Protection Center: www.ptac.gov.lv, ptac@ptac.gov.lv, or by phone at +371 65 45 25 54.
Cyber Incident Response Institution: cert@cert.lv or by phone at +371 67 08 58 88.

Which documents need to be submitted to receive compensation?

• Copy of the police report.
• Bank statement or payment confirmation.
• Correspondence or email copies with the merchant or fraudster.
• Screenshots (links, chats, payment pages, etc.).

Claim review and decision-making

The decision on insurance compensation will be made no later than 30 days after we have received all documents required to assess the insurance claim.

Choose the most convenient way to purchase insurance

24/7 support phone

8888

Customer
Service Centers

Throughout Latvia

E-mail

info@compensa.lv

Write to Compensa Life

info@compensalife.lv