If it is not possible to submit the claim via the portal, please call 8888 during the main office working hours.
Please provide the following along with your claim submission:
A floor plan or cadastral survey copy.
Property manager’s report on the cause of the incident, and a list of damaged items (in cases of damaged or stolen movable property – furniture, goods, etc.).
If the damage was caused by fire or explosion, immediately call the State Fire and Rescue Service at 112 or 01.
If a theft, robbery, or attempted theft has occurred, immediately report it to the State Police at 112 or 02.
If there is a heating or sewage system failure, or water leakage, inform the emergency service or the building manager.
As soon as possible, but no later than 3 days after the incident, contact Compensa. You can do this by calling 8888 or by filling out the claim form at compensa.lv.
Self service
