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Cyber fraud insurance

After an incident, inform Compensa immediately, as soon as possible.

How to act in case of an incident?"

Upon detecting a fraud incident, immediately take actions to minimize potential losses, for example, block your payment card.

If losses occur due to cyber fraud, report them (including submitting a statement as a victim) to the following authorities:

  1. Your bank where the personal account is held.
  2. State Police: www.vp.gov.lv, pasts@vp.gov.lv, or by phone at 110.
  3. Cyber Incident Response Institution: cert@cert.lv or by phone at +371 67 08 58 88.

If losses occur due to e-commerce fraud, report them (including submitting a statement as a victim) to the following authorities:

  1. State Police: www.vp.gov.lv, pasts@vp.gov.lv, or by phone at 110.
  2. Consumer Rights Protection Center: www.ptac.gov.lv, ptac@ptac.gov.lv, or by phone at +371 65 45 25 54.
  3. Cyber Incident Response Institution: cert@cert.lv or by phone at +371 67 08 58 88.

Which documents need to be submitted to receive compensation?

• Copy of the police report.
• Bank statement or payment confirmation.
• Correspondence or email copies with the merchant or fraudster.
• Screenshots (links, chats, payment pages, etc.).

Claim review and decision-making

The decision on insurance compensation will be made no later than 30 days after we have received all documents required to assess the insurance claim.

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